Helping Center & FAQ

Casino Pearls is a premier online platform offering a wide array of free casino games, from slots to live casino experiences. Dedicated to providing a fun, safe, and responsible gaming environment, it’s the perfect place for both casual and seasoned players to enjoy the thrill of gambling without risk. Learn more about our mission and values on our About Us page.

Casino Pearls is open to everyone, from beginners to expert gamblers. Players are responsible for complying with the laws in their countries, especially regarding age limits for online casino gaming. Whether you’re just starting or are a seasoned player, our platform is designed to cater to all.

No, you cannot deposit real money on Casino Pearls as it is a fully free platform. Our site offers a wide variety of games without the need for payment. For real money gambling, please visit one of our trusted online casino partners.

Yes, Casino Pearls is safe to use. We prioritize a secure, fun, and responsible gaming environment. Our games are independently tested and certified for fairness and reliability, ensuring a trustworthy platform for all users to enjoy free online casino games without risk.

Casino Pearls is trusted due to our industry expertise and transparent operations. Our team comprises seasoned professionals who ensure the highest standards of game quality and fairness. Moreover, our platform is endorsed by positive player reviews on Trustpilot and other trust marks, underscoring our commitment to an exceptional gaming experience.

To contact us for assistance, inquiries, feedback, or partnership opportunities, please visit our Contact Us page. Our team is ready to help and looks forward to hearing from you. We are committed to providing prompt and helpful responses to all your needs.

To create your Casino Pearls account, start by clicking “Register” at the top right corner of our website. You will need to fill out a registration form with the following details: Username, First Name, Last Name, E-mail Address, Password, and Confirm Password. Complete these fields accurately to ensure a smooth registration process. Once submitted, you’ll gain access to our full range of free casino games and can start enjoying your gaming experience immediately.

To verify your Casino Pearls account, simply click on the verification link sent to your email address after you register. This link confirms your email and activates your account, ensuring you can access all features and games available on our platform. Ensure you check your spam folder if you cannot find the email.

To log into your Casino Pearls account, follow these steps:
– Log In Button: Click the “Log In” button at the top right corner of our website to open the login pop-up.
– Enter Details: Fill in your Casino Pearls username and password, confirm you are not a robot and click the “Log In” button to access your account.
– Verification: Ensure your account options appear in the top right corner to confirm you’re logged in.
Forgot your details? Reset them via email by clicking “Forgot username or password?” If issues persist, please contact us for assistance.

If you forget your ID or password, simply click on “Forgot username or password?” on the login page. Follow the instructions to reset your details via email. This will help you regain access to your Casino Pearls account.

You can create multiple accounts on Casino Pearls as long as each account uses a different username and email address. Please note that all information, rewards, or levels will be reset to zero for each new account.

To edit your profile on Casino Pearls, log into your account and click on “Account” to access your settings. Here, you can modify your profile details such as Username, First Name, Last Name, and Email Address. You can also change your password, view your profile, adjust privacy settings, or delete your account.

To edit your profile picture and banner on Casino Pearls, first log in and click on “Account,” then select “User.” Here, you’ll find options to update both your profile picture and banner. Simply follow the prompts to upload new images, personalizing your profile to your liking.

Your account on Casino Pearls may be blocked due to violations of our community guidelines, which aim to maintain a safe and secure environment. Reasons for account blocking can include spamming, posting abusive comments, or engaging in inappropriate behavior. These measures help ensure a respectful and enjoyable experience for all users.

To delete your account on Casino Pearls, log in and navigate to the “Account” section. There, you will find the option to “Delete Account.” Select this option and follow the prompts to permanently remove your account. Please note that this action is irreversible and will erase all associated data.

To find a game on Casino Pearls, use our search bar to look up by name, or filter over 5000 free casino games by categories, features, software providers, or themes. Our intuitive interface makes it easy to discover your preferred games quickly and efficiently.

No, you cannot win real money on Casino Pearls as it is a free-to-play platform. However, you can earn various prizes and rewards by playing our games. These rewards are designed to enhance your gaming experience and provide fun incentives without the risk of real money gambling.

No, you do not need to download any software to play on Casino Pearls. Simply visit casinopearls.com from your desktop, phone, or tablet browser to enjoy a vast selection of free casino games. Our platform is designed for easy access and optimal performance across all devices.

Not all games on Casino Pearls are available in every country due to restrictions from game providers based on local rights and legislation. If a game is blocked in your location, a message will be displayed based on your geolocation to inform you about the availability.

To report issues with Casino Pearls games, click on the exclamation mark under any free game. This action will send a message to our operating team, allowing you to report bugs such as games not loading or working properly. We appreciate your feedback to improve our service.

To play casino games in fullscreen on Casino Pearls, simply click on the four-arrow icon located under any free game. This will enlarge the game to fullscreen mode, enhancing your gaming experience by allowing you to fully immerse yourself in the gameplay.

If your internet connection is cut while playing on Casino Pearls, the game will pause and reload once the connection is restored. Only valid results up to the point of disconnection will be saved, ensuring you can pick up right where you left off without losing your progress.

Of course, you can play on Casino Pearls using your mobile device. Simply access our platform directly through your mobile browser. Our website is optimized for mobile use, ensuring you can enjoy our full range of free casino games anytime and anywhere, without any additional downloads.

Yes, you can screenshot casino games while playing on Casino Pearls. We encourage you to share your gaming sessions, experiences, and results with us and your social network. It’s a great way to showcase your achievements and share the fun of Casino Pearls with others!

All games on Casino Pearls are legit and fair. Our platform adheres to strict standards set by online casino licensing authorities, ensuring each game is certified and compliant with regulatory requirements. This commitment to regulatory alignment guarantees that all games operate fairly, providing a reliable and trustworthy gaming environment for our users. You can enjoy your gaming experience knowing that each game on our platform meets these high standards of integrity and fairness.

On Casino Pearls, there are no gameplay limits imposed by our platform, so you can enjoy playing as much as you like. However, certain game providers might include specific limits within their games to ensure responsible gaming. For example, a slot game might have a maximum bet limit or a set number of spins per session. These restrictions are designed to help manage gameplay and ensure a balanced and responsible gaming experience.

On Casino Pearls, there is no time limit for playing our free casino games, allowing you to enjoy extended gaming sessions at your leisure. However, we advocate for responsible gambling practices, even with free games. We encourage you to manage your playing time effectively to ensure your gaming experience remains enjoyable and sustainable. Remember, responsible gaming is crucial, regardless of whether you’re playing for free or with real money.

To refresh and restart a casino game on Casino Pearls, you can click the reload button located under the free game. Alternatively, you can simply press F5 on your keyboard. Either method will reload the game, allowing you to start afresh and continue playing.

Our RTP (Return to Player) calculator is a useful tool available under each free game on Casino Pearls. To use it, simply enter your initial balance and add all bets you make during the session. The calculator will compute the session RTP based on your inputs, helping you understand potential returns. This tool is advantageous for strategizing and tracking performance, offering insights into the efficiency of your betting tactics, and enhancing your overall gaming experience by providing clearer financial visibility.